United’s Slow Polaris Seat Roll Out Frustrates Passengers


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We have all been super excited about United’s magnificent new Polaris Business Class seat. Launched in 2017 the groundbreaking Polaris Business Class offers great news seats, cabin and service. We have reviewed all the flights we have taken in United Polaris Business Class below.

United now offers a Polaris “soft” service which includes an improved menu and bedding, across its entire fleet. The new seats are, however, not available across many of United’s planes yet. In fact, booking a United plane with the new Polaris configuration is currently almost as unlikely as discovering a unicorn’s poo.

In the spring, United said they’d accelerate the pace to an average of one new Polaris plane every 10 days, but this ‘average’ is over a period of years, and so far, the average appears to be based on a plan that speeds up at the back end of the 5 years. Either that or they do not appear to be hitting their schedule. The result, frustrated passengers on old seats!

You will find these Polaris seats on 14 777-300ERs and United’s retrofitted 767s. There is one of these planes on the from Newark to London route and we think this is the best Business Class seat offered transatlantic if you can catch this particular plane.

If you are inspired to fly away, you should always check with our Luxury Travel Concierge before booking to get further discounts and free upgrades on luxury hotels and Business Class flights. You can also request to join our auction club mailing list on this page, to be kept up to date with the latest auction bargains… Don’t miss out.

Find out what you are missing out on with our reviews of both the full (seat and other bits) and soft United Polaris Business Class below:

United Airlines Business & First Class Reviews

Transatlantic Flight Review: United B787-9 Dreamliner Polaris Business Class

In "Reviews"

This trip report reviews my transatlantic flight on United Airlines B787-9 Dreamliner Polaris Business Class from Paris to San Francisco. This flight took place in August 2017 from Charles De Gaulle Airport (CDG) in France to San Francisco International Airport… Read More.

Flight Review: United B777 Polaris Domestic First Class To Hawaii

In "Reviews"

I flew domestic to Hawaii in Polaris First Class on United Airlines Boeing 777-200 from San Francisco International Airport (SFO) in California to Honolulu International Airport (HNL) in August 2017. I have already detailed the best airlines to fly First… Read More.

Flight Review: United Polaris Business Class On Boeing 777-300ER

In "Reviews"

In this trip report, I review my flight in Polaris Business Class (including the new seats) on United’s Boeing 777-300ER from Hong Kong (HKG) to San Fransisco (SFO). This flight cost just over $7,000 USD one way and earned 35,130… Read More.

Flight Review: United Polaris First Class

In "Reviews"

In this trip report, I review United Polaris First Class Frankfurt to San Francisco (SFO) on a Boeing 747-400. United launched its new Polaris First Class, replacing its Global First cabins. United Polaris First will eventually be phased out and… Read More.

Flight Review: United Polaris Business Class On 787-9 Dreamliner

In "Reviews"

United launched its new Polaris Business Class in December 2016, replacing their BusinessFirst; and Polaris First replacing Global First cabins. Read More.

Review: United Polaris Business Class On The Boeing 777-300ER

In "Reviews"

You can now fly the complete United Polaris Business Class experience on the Boeing 777-300ER. This is the first United aircraft to feature the United Polaris hard product; their new all-aisle access, lie-flat seat. Read More.

Insider Photo Tour Of New United Polaris Business Class

In "Reviews"

United Airlines has launched its new United Polaris business class, which will culminate in a new fully flat business class seat next year (read our article about the new United Polaris seat including more photos). Read More.

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