Support : Terms

Last Updated Feb 26, 2019

By using and / or visiting (our ‘website’, ‘site’, ‘’), a service of Luxury Travel Diary Limited (‘Luxury Travel Diary’, ‘we’, ‘our’, ‘us’), you (‘your’, ‘yourself’, ‘visitor’, auction ‘bidder’, auction ‘winner’), are agreeing to be bound by the following terms and conditions (‘Terms of Use’), and the terms and conditions of Luxury Travel Diary’s privacy policy incorporated herein by reference. If you do not agree to any of these terms, please refrain from using the website.

Luxury Travel is a trading name of Luxury Travel Diary Limited, a company registered in England and Wales under registration number 9272966. Our registered address is 28 Fourth Avenue, Brighton, BN3 2PJ, Great Britain, United Kingdom.

A visitor agrees to be bound by subsequent revisions to this Agreement after the posting of the revisions on this page. Accordingly, you should periodically visit this page to review the current terms of this Agreement.

Description Of Service
Luxury Travel Diary provides a broad range of hotel, destination and product reviews as well as online auctions. From time to time Luxury Travel Diary will extend the range of services it has to offer and these will be found on the website.

Luxury Travel Diary will not be liable to a visitor or any third party for any loss or damage however caused, (whether direct or indirect, incidental or consequential), resulting from the use of our website.

Luxury Travel Diary does not promise that the functional aspects of the website or content will be error free, that the services it provides will meet any particular requirements of the visitor, or that the servers that make it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

Luxury Travel Diary will not be liable for any loss or damage caused by the temporary interruption of the site due to faults or circumstances outside our control. Accordingly, Luxury Travel Diary does not undertake that the website will operate continuously.

Luxury Travel Diary is not responsible for any information distributed by other users of our website or for the actions or behaviour of any other user.

Luxury Travel Diary may terminate a visitors access to any part or all of the service and any related service(s) at any time, with or without cause, with or without notice, effective immediately for any reason whatsoever.

A visitor accepts that they are solely responsible for evaluating any goods or services offered by Luxury Travel Diary or by third parties via the website and that Luxury Travel Diary will not be party to or in any way responsible for any transactions between a visitor and third parties.

Third Parties
Certain links on our website lead to websites located on servers maintained by independent third parties over whom Luxury Travel Diary has no control. Accordingly, Luxury Travel Diary cannot accept any responsibility or liability for any of the material contained on those websites; nor does Luxury Travel Diary accept responsibility for the availability of those websites.

Where Luxury Travel Diary contains advertising and other material submitted by third parties, please note that those advertisers are responsible for ensuring that material submitted for inclusion on our website complies with all legal requirements. Luxury Travel Diary does not accept liability in respect of any such advertisements.

We do not control any information made available either by the advertisers who advertise to a visitor through our website, or by other users; and we have no control over the quality or safety of any products or services advertised to a visitor; and we are not responsible for the description of any goods or services received by a visitor, nor do we give any warranty in respect of any goods or services purchased or obtained through our website.

Credit Card Recommendations
Luxury Travel Diary is a journalistic website. We do not offer financial advice, it is the responsibility of a user to ensure that any product is right for their circumstances. Recommendations are based on the ability to earn miles and points. Luxury Travel Diary does not consider interest rates or impact on your credit history.

To use some of the services or features made available to you on our website you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current, and complete in all respects. We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify Luxury Travel Diary immediately of any breach of security or unauthorised use of your account.

Please refer to our Privacy Policy for information about how we use your data.

Online Auctions
A bidder must be 18 years or over to participate in an auction offered by Luxury Travel Diary.

Auction item values, descriptions and individual terms and conditions are based solely on information provided to us by the auction item providers. We cannot promise that the information is error free or factually correct. Various expiry/exclusion dates apply to individual auction items. Therefore it is the responsibility of a bidder to refer to the provider’s website and read the terms and conditions of the individual auction thoroughly before bidding.

A user will agree to be charged for a Luxury Travel Diary auction in Great British Pounds, (‘GBP’, ‘Pounds Sterling’) only. An auction’s highest bid may be converted from GBP, into alternative currencies and displayed by relevant pages on our website. Luxury Travel makes no guarantee that these conversions are accurate. At any time, (including but not limited to during and after bidding), the conversions displayed by Luxury Travel Diary do not represent the amount that will be charged in any particular currency, listed or otherwise, for any Luxury Travel Diary auction whatsoever.

Items are transferable unless otherwise stated, but cannot be resold. Resale renders the related auction item null and void. Luxury Travel Diary reserves the right to withdraw the use of any item offered in our auctions we suspect may have been transferred for monetary gain immediately and without notice. Additional terms and conditions may apply and will be shown on each auction item page.

Some auction items are offered subject to a reserve, which is the confidential minimum price the auction item provider will accept and below which the lot will not be sold.

The record of an auction sale (which are Luxury Travel Diary’s records relating to the auction sale), will be taken as absolute and final in all disputes. In the event of a discrepancy between Luxury Travel Diary and any online records or messages provided to a bidder and the record of sale, the record of the sale will govern.

Luxury Travel Diary reserves the right, at our complete discretion, to withdraw any lot from the sale, whether before or during the auction and shall have no liability whatsoever with regard to such withdrawal.

A bidder is responsible for any additional taxes, fees and charges incurred during your accommodation stay/airline flight/tour/service experience or delivery of an auction item to any destination unless otherwise stated.

All bids are contractually binding. By bidding a bidder agrees to our Terms Of Use and any specific terms described by the individual auction. When registering to bid, a bidder accepts that in making a bid, they are accepting personal liability to pay the purchase price and all applicable taxes, plus all other applicable charges.

Upon submitting a bid, the bidder accepts and agrees that all bids are final and that he or she may not, under any circumstances, be permitted to amend, retract or revoke a bid. Luxury Travel Diary is not responsible for any errors a bidder makes in bidding. Luxury Travel Diary reserves the right to restart an auction or to restart bidding on any particular auction item if it considers it is appropriate and reasonable to do so.

Luxury Travel Diary reserves the right, in our absolute discretion, to reject a registration to bid; to reject, revoke or refuse to accept any bid; to withdraw or divide any auction item; combine any two or more auction items; or, whether during or after the sale, to restart or continue the bidding. Luxury Travel Diary also reserves the right to disable or deactivate a bidder’s registered account at any time during the sale.

The highest bid upon the close of an auction will determine the successful bidder. At that point, a contract for sale has been formed between the seller and the successful bidder. Winning bidders will receive an email notification of any successful bid. We do not accept responsibility for notifying any bidder other than the winning bidder of the result of any Luxury Travel Diary auction and/or bid.

Payment for all auction items must be made by the winning bidder, no more than 48 hours after the applicable auction ends. Winning bidders must pay for their auction item using Paypal. Failure to do so is likely to result in the auction item being re-listed.

When deemed appropriate by Luxury Travel Diary a refund may be given regarding an auction item. Refunds will be made in GBP. We will not make allowances for fluctuations in any currency between the time of sale and refund, nor will we pay any fees incurred issuing a refund, in relation but not limited to currency conversion.

Before bidding, all bidders must fully read the terms, conditions and dates applicable to a prize to ensure the prize is suitable for their needs. Luxury Travel Diary accepts no responsibility for unwanted prizes or mistaken purchases. If a winner can not make use of their prize, with very good reason, and informs Luxury Travel Diary within 30 days of the auction end, we will aim to re-auction the prize. If we are able to re-auction the prize, the winner will be offered a credit which can be spent on future Luxury Travel Diary auctions – please note: Luxury Travel Diary reserves the right to charge a minimum of a 10% administration fee at their discretion.

Intellectual Property Rights
Each visitor acknowledges that the content of the Luxury Travel Diary site, which includes but is not limited to, images and reviews are protected by copyright and visitors are not entitled to copy or reproduce or distribute any of the content without the express permission of Luxury Travel Diary.

Each visitor acknowledges that in addition to copyright, there are also trademarks and other intellectual property rights in and relating to the Service which is owned by Luxury Travel Diary and our partners and which are not to be used without express permission.

Limitation Of Liabilities
Luxury Travel Diary will not be responsible for errors or failures to execute bids, in relation to our online auctions, placed on any device capable of accessing, including, without limitation, errors or failures caused by: (i) any loss of connection to the online-only sale; (ii) a breakdown or problems with the online bidding software; and/or (iii) a breakdown or problems with any internet connection, computer, mobile device or system. Execution of online and mobile internet bids is a free service, and Luxury Travel Diary does not accept liability for failing to access the bidding site or to execute an online or mobile internet bid or for errors or omissions in connection with this activity.

Luxury Travel Diary acts solely as an intermediary between an auction winner and the provider of the associated auction item. Once a winning bidder has paid for an auction item, Luxury Travel Diary will perform its obligation regarding the sale (including but not limited to: putting the auction winner in contact with the auction item provider; transferring vouchers or credits to the auction winner; shipping tangible items to the auction winner), once this obligation is fulfilled, the auction winner agrees that Luxury Travel Diary is no longer responsible for, or liable in relation to any, action(s), incident(s) or other event(s) in relation to the particular auction item.

We endeavour to provide the best service possible but can provide no warranty, or accept any liability in respect to the service provided to an auction winner by the relevant provider. Nor can any warranty be given in respect to goods or services obtained through our website. Luxury Travel Diary acts solely as an intermediary between an auction winner and auction item providers, as such, we cannot guarantee a providers ability to meet any particular requirements or quality of the service or goods provided.

Visitors agree that he or she uses the Service at their own risk. Luxury Travel Diary will not accept any liability either in contract, tort (including negligence) or otherwise for any direct, indirect, incidental or consequential loss resulting from the use or the inability to use the website. Nothing in these terms and conditions limits Luxury Travel Diary’s liability for death or personal injury resulting from Luxury Travel Diary’s negligence. Each visitor agrees that any material and/or data downloaded by a visitor is done so entirely at their own risk and each visitor will be solely responsible for the consequences of downloading any such material.

Luxury Travel Diary will not be held responsible for any failure to meet any obligation which we have under these terms and conditions, which is caused by circumstances beyond our reasonable control. Including, but is not limited to strikes, lock-outs, disease, fire, flood, natural disasters, war, armed conflict, terrorist attack and nuclear and chemical contamination.

Each visitor, prize winner and guest(s) of a prize winner agrees to indemnify Luxury Travel Diary against all liabilities, claims and expenses that may arise from any breach by them of these terms and conditions and any liabilities claims and expenses incurred by Luxury Travel Diary in connection with any claim, action or proceeding brought by a third party as a result of the visitor’s use of the Service.

Luxury Travel Diary will have no liability to an auction winner in respect of an auction item whatsoever. Luxury Travel Diary will not accept any liability for death, illness, disease, disability or personal injury caused in respect of an auction item. This includes, but is not limited to hotel stays / villa stays / safari holidays / airline flights / holiday tours / holiday experiences / restaurant meals. Each prize winner and guest(s) of a prize winner undertake their prize stay and/or prize experiences at their own risk.

If any of the provisions of this contract are judged to be illegal, unreasonable or unenforceable the rest of these terms and conditions will continue to apply. Any delay on the part of Luxury Travel Diary to enforce its rights under this contract will not prejudice or restrict its rights, and no waiver of any such rights will be deemed to be a waiver of any other right or any later breach.

Applicable Law
These terms and conditions will be governed in accordance with the laws of England and Wales. Each visitor and Luxury Travel Diary agree to submit to the exclusive jurisdiction of the courts of England and Wales.

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