Concierge – About

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Complimentary Hotel Upgrades

Want to travel like Luxury Travel Diary? Book hotel stays with our concierge and receive complimentary room upgrades and other fabulous benefits, like free breakfast, food and beverage credit, and much more.

The benefits you can expect
  • Prioritized Room upgrade to the next category
  • Daily breakfast for two people per bedroom
  • Access To Hotel's Club Lounge (Where Applicable)
  • Food & beverage credit of $100 USD per room per stay
  • Early Check-In / Late Check-Out
  • Complimentary basic Internet in all guest rooms
  • Complimentary welcome gift

Note: Benefits & upgrades subject to availability. Benefits offered correct at the time of writing. Terms & Conditions apply. Enquire for more information.

Relationships with the world’s leading hoteliers mean we can secure you the best rooms at the best rate, with the addition of our benefits, at most luxury hotel brands like the Four Seasons and Ritz-Carlton. Stays reserved with us accrue points, etc, just like any other reservation.

Our travel services are provided free, no hidden costs, membership fees, or any other charge


Personal Service

We’re not a hotel booking engine. We’re a luxury travel agency staffed by knowledgeable humans who adore travel. Our concierge provides a personal 1 to 1 service to all our customers, liaising with hotels directly to maximize the bespoke benefits we can offer, assisting with every stage of your travels.

Start your enquiry by telling us about your next trip, long or short, and we’ll get back to you with the complimentary benefits we can provide. Our benefits can often be added to existing bookings, so it’s always worth getting in touch.

Peace Of Mind

We’ll arrange your booking, adding all our benefits. Payment for your stay will be made directly to the hotel concerned, as it would for any regular booking. You’ve nothing to lose by asking for a quote and seeing how we can make your trip truly special.

Your travel plans will be in safe hands. Luxury Travel Diary has achieved a prestigious ranking as a top Four Seasons advisor both globally and in North America. We are also recognized as a leading Ritz-Carlton Stars agent and preferred partner to many other luxury hotel brands.

In addition to being acknowledged as one of the world’s most influential travel advisors, we’re also recognized as one of the top luxury influencers and bloggers – read more about our accolades.

‘Thank you SO MUCH for connecting me with the Wild Carrot & Spa teams at Four Seasons, & for such a lovely introduction too… thanks again for all of your help, you’ve been an absolute joy & so helpful with everything. If only all travel consultants were like you!!’ – Issy

Luxury Travel Diary has been a provider of travel services globally since 2014, providing each of our many customers with a truly personal service. Our expert advisors can arrange bespoke travel experiences, holidays, and one-off hotel bookings with our unparalleled VIP benefits and personal service.

Get The Best Deal

Planning to stay at a luxury hotel? Our prices match those on hotel websites, but booking through our concierge means you’ll also enjoy our complimentary benefits and upgrades at participating properties. Our extensive relationships with the world’s best hoteliers allow us to arrange exceptional rooms in the world’s most prestigious hotels.

Frequently asked questions

How do I book with you?
Our concierge service is bespoke & provided by people, not automated systems. To book with us, simply fill out the enquiry form & tell us about your future trip. One of our lovely advisors will then get in touch with our best rates & details on the upgrades and benefits we can add. At that point, you can proceed with the booking or think things through. There is zero obligation on your part.

Why should I trust you with my booking?
Our popular website provides unrivaled travel services to many happy users every month, ranked as a top Four Seasons advisor both globally & in America. We're recognized as one of the world's most influential travel advisors. Our experience & relationships with the world's leading luxury hotel groups provide a personalized, luxury concierge service second to none.

Can you offer any additional reassurance?
We would be happy to connect you directly with the reservation team at your preferred luxury hotel to verify that we are a trusted brand. Once the hotel concerned has confirmed we're genuine & trustworthy, we are confident you will have any additional reassurance you seek.

Do I have to pay you for my booking?
No. You don't pay Luxury Travel Diary a dime, & we will never ask for payment details. We arrange your stay & provide you with details to pay the hotel(s) in question directly, as you would for any regular booking.

Can you match a discounted rate I've been offered elsewhere?
In most cases, we will match any discounted rate & include all our VIP benefits as well! It is always worth asking us for a quote before you book elsewhere.

Why can't I book online via your site?
We're not an online booking engine. Personal service is a cornerstone of our business. We offer 1-to-1 personal assistance for premium travelers. In doing so, we can provide unparalleled service with bespoke benefits & rates tailored specifically to you. Our concierge team offers first-hand recommendations to help you choose your perfect hotel or even destination, guiding you through the whole process to create a truly special vacation.

Can I phone you?
Concierge enquires are initiated using our enquiry form. Our team are real, friendly humans, & once they've reviewed your query, will reply as soon as humanly possible using the email address you provide, with additional contact details.

I've booked elsewhere. Can I add your benefits retrospectively?
In most cases, we can add our benefits retrospectively to bookings made elsewhere. Enquire for more information.

Can I cancel my booking?
As with bookings made with all online travel agents, each rate will come with a different set of terms & conditions dictated by the related hotel(s). These terms will be detailed in advance of your booking.

How much can I save & what will be my benefits?
This depends on the specific hotel & the dates you are booking. There is no obligation to book, so you have nothing to lose in requesting a quote.

Can I collect points & miles & will my loyalty status apply?
Yes. Hotel nights you book with us will collect points exactly as they would for any other stay. The same is true for flights that will collect miles according to their booking code & will benefit from your current frequent flyer status. Please let us know any loyalty status before booking.

We offer priority benefits at all Four Seasons hotels, Ritz-Carlton hotels, and virtually every other luxury hotel brand. Hotel nights you book with us will collect points, credits, etc, exactly like any other stay at any related hotel.


Whatever your travel plans, a vague idea, or a definitive destination, it’s always worth reaching out to get the beloved benefits our customers love so much added to your next vacation, and be treated like a VIP.

Note: All benefits & upgrades listed subject to availability. Benefits offered correct at the time of writing but may be amended at discretion of the vendor. Terms & conditions apply. Enquire for more information.

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