Concierge : Book

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Booking With Us

Booking with us couldn’t be simpler. Use the form below to submit an enquiry, telling us about your travel plans and we’ll let you know the fabulous, free VIP benefits we can add to your stay. We can often add our benefits to existing bookings, so it’s always worth getting in touch.

You may know exactly where you want to stay; alternatively, you may just have a vague idea of a destination and are looking for suggestions. In either scenario, one of our advisors will get back to you with our best rates and details on the benefits we can provide. We can assist with every step of arranging your vacation.

Our Service

Our concierge offers a personal 1 to 1 service. The team will work with you to find the best solutions to make your travels unforgettable. Once we receive your booking enquiry, we will do our best to get back to you on the same day and let you know the complimentary VIP benefits we can add to your stay.

Our About page gives more deatails on our service and its benefits. Answers to the most frequently asked questions we receive can be found below. Include any additional questions you may have as part of your enquiry, and we will be happy to answer them.

Frequently asked questions

How do I book with you?
Our concierge service is bespoke & provided by people, not automated systems. To book with us, simply fill out the enquiry form on this page & tell us about your future trip. One of our lovely advisors will then get in touch with our best rates & details on the VIP benefits we can add. At that point, you can proceed with the booking or think things through. There is zero obligation on your part.

Why should I trust you with my booking?
Our popular website provides unrivaled travel services to hundreds of happy users every month, ranked among the top 50 Four Seasons advisors both globally & in America, (based on sales). We’re recognized as one of the world’s most influential travel advisors. Our experience & relationships with the world’s leading luxury hotel groups provide a personalized, luxury concierge service second to none.

Do I have to pay you for my booking?
No. You don’t pay Luxury Travel Diary a dime, & we will never ask for payment details. We arrange your stay & provide you with details to pay the hotel(s) in question directly, as you would for any regular booking.

Can you offer any additional reassurance?
We would be happy to connect you directly with the reservation team at your preferred luxury hotel to verify that we are a trusted brand. Once the hotel concerned has confirmed we’re genuine & trustworthy, we are confident you will have any additional reassurance you seek.

Can you match a discounted rate I’ve been offered elsewhere?
In most cases, we will match any discounted rate & include all our VIP benefits as well! It is always worth asking us for a quote before you book elsewhere.

Why can’t I book online via your site?
We’re not an online booking engine. Personal service is a cornerstone of our business. We offer a 1-to-1 personal service for premium travelers. In doing so, we can provide unparalleled service with bespoke benefits & rates tailored specifically to you. Our concierge team offers first-hand recommendations to help you choose your perfect hotel or even destination, guiding you through the whole process to create a truly special vacation.

Can I phone you?
Concierge enquires are initiated using the enquiry form below. Our team are real, friendly humans, & once they’ve reviewed your query, will reply as soon as humanly possible using the email address you provide, with additional contact details.

I’ve booked elsewhere. Can I add your benefits retrospectively?
In most cases, we can add our benefits retrospectively to bookings made elsewhere. Enquire below for more information.

Can I cancel my booking?
As with bookings made with all online travel agents, each rate will come with a different set of terms & conditions dictated by the related hotel(s). These terms will be detailed in advance of your booking.

How much can I save & what will be my benefits?
This depends on the specific hotel & the dates you are booking. There is no obligation to book, so you have nothing to lose in requesting a quote.

Can I collect points & miles & will my loyalty status apply?
Yes. Hotel nights you book with us will collect points exactly as they would for any other stay. The same is true for flights that will collect miles according to their booking code & will benefit from your current frequent flyer status. Please let us know any loyalty status before booking.

Your Enquiry

It helps us with your booking enquiry if you can be as specific as possible, don’t forget to include dates, budget, destination(s) and preferred hotels.

Our concierge team’s online daily, from early morning until late evening. If you catch us while we offline, we will get back to you as soon as possible.

Note: All benefits & upgrades listed subject to availability. Benefits offered correct at the time of writing but may be amended at discretion of the vendor. Terms & conditions apply. Enquire for more information.

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