United Airlines has launched its new United Polaris business class, which will culminate in a new fully flat business class seat next year (read our article about the new United Polaris seat including more photos).
Phase 1 includes a revamped in-flight food and drinks offering, new custom-made bedding, and the opening of the first of nine United Polaris lounges at Chicago O’Hare airport.
The new Saks Fifth Avenue bedding features “plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer”, as well as mattress cushions and gel-cooled pillows on request.
Polaris passengers will also be offered slippers on all flights and customized pajamas on flights over 12 hours. There are also new amenity kits by Soho House and Co’s Cowshed Spa.
United Polaris bedding
The new F&B offering sees customers welcomed with a pre-departure drink of their choice and a “gourmet chocolate”. On morning flights, passengers “can choose a sweet and bubbly Mimosa or create their own savory and spicy Tito’s Handmade Vodka Bloody Mary”, while on afternoon and evening services, “passengers can create their own wine tasting menu, with a customized wine flight with the highest-quality options curated exclusively by United’s Master Sommelier”.
There will be seasonally updated, regionally influenced in-flight menus, designed in partnership with The Trotter Project. Customers will be offered made-to-order ice cream sundaes and a dessert cart with “a variety of petit dessert options”.
Staff delivering the United Polaris offering will undergo training at Saks Fifth Avenue. New flight attendant service procedures have been implemented, including a shorter meal service “so customers can have undisturbed sleep times”.
The new in-flight Polaris service began on 1 December across all of the airline’s markets.
United Polaris lounge at Chicago OHare
On the ground, United has also opened the first of nine new Polaris business class lounges, located near gate C18 at Chicago O’Hare International airport.
Revamped lounges will also open at Los Angeles, San Francisco, Houston, New York Newark, Washington Dulles, Tokyo Narita, Hong Kong, and London Heathrow, with features including “custom-designed chairs, private daybeds, spa-like showers, bespoke art installations by artist Wolfgang Buttress, and chef-inspired hot meals served in a boutique restaurant”.
The carrier will launch its all-new United Polaris business class seat on its B777-300ER aircraft next year before rolling out onto B767-300 and B777-200 aircraft and forthcoming B787-10s and A350-1000s.
The custom-designed seat features will include a fully flat bed with direct aisle access, mood lighting, several storage areas, “multiple surfaces for simultaneous working and dining”, electronic privacy dividers, and 16-inch HD TV screens.
Fine out which new American airline business suite is the best and also read our review of the current United Business Class, my my United Polaris flight reviews along with my top ten best business class airlines.
Pictures courtesy of United Airlines.