I have flown with Swiss Airlines a number of times and have reviewed their long-haul flights in Business Class. My trip reports can be found below.
Swiss is part of the Lufthansa group and has the reputation of being one of Europe’s best airlines, offering a great onboard product. The cabin design on Swiss is muted but sophisticated in grey and white, high-quality fabrics, and spotlessly clean.
Having said that, on our trips, we found the seat was somewhat uncomfortable, even though the service and dining was excellent. The Swiss Business product is by no means class-leading; however, it is competitive with the offering of other European airlines.
Even though Swiss may not have over-the-top things like year-round caviar, showers on planes, terminal-sized lounges, and direct boarding from the lounge, what it lacks there, it definitely gains from having more personable and genuine personable staff and superb Swiss food.
The Lufthansa group is made up of Lufthansa, Swiss, Austrian, Eurowings, and Brussels Airlines. When comparing these five airlines, it is not Swiss but Austrian Airlines’ which offers the best Business Class.
Austrian Airlines’ Business Class cabin design looks beautiful, airy, and trendy with a red-blue-white color scheme contrasting with the dark grey seat covers. It looks fresher and feels more luxurious when compared to the design aboard its Lufthansa Group sister company Swiss, which uses the same layout.
All Business Class seats on Austrian Airlines feature the same dimensions: 152 cm (60 inches) in pitch, a width of 50 cm (19,5 inch), and a 180-degree recline which you can read about in my reviews of Austrian Airlines in Business Class separately. But it is not the seat design that makes this airline stand out. It is the cabin design (mentioned above), the staff, and most importantly, the food. The food is even better than that on Swiss, which is also awfully good!
IMHO, Austrian Airlines has its meal service down to an art. The food comes from DO & CO, a catering company that has upscale restaurants and cafés in cities like Vienna, London, and New York.
Regards to the staff, Swiss is also beaten by Austrian Airlines’ as the Austrian crew members are amongst the best and most friendly in the world. The Swiss crew are excellent but can feel slightly clinical.
The amenity kit is great across all these airlines and is not a deal-breaker;
Remember, if you are planning to book a First or Business Class flight or a luxury hotel, contact our luxury travel concierge to get a quote before booking. We offer free upgrades, free breakfasts, deals, and special benefits.
Below you will find my most recent flight reviews on Swiss in Business Class:
I took a mammoth long-haul flight from America to Asia flying Swiss Airlines in Business Class this summer and reviewed both legs of the journey. I reviewed the first leg of my journey previously, which was New York JFK to… Read More.
On my trip back to Asia from the US at the start of September, I decided to switch around and fly through Europe instead of taking my usual Oneworld airlines through Asia. Read More.
In July 2017, I flew Business Class in a Boeing 777-300ER of Swiss International Air Lines from Zürich Airport in Switzerland to San Francisco on the USA’s West Coast. It is worth sharing that US residents can fly to Europe… Read More.
In this article, we review Business Class in the newest Boeing 777-300ER aircraft to join the fleet of Swiss International Air Lines. The flight departed from San Francisco (California, USA) and arrived 10 hours later on time at Swiss’ main… Read More.
In this trip report, we review our flight on Swiss Airlines A340 in Business Class from Zurich to Sao Paulo. We had originally booked to fly Singapore Air from Barcelona to Sao Paulo in first class, thus were disappointed when… Read More.
On April 14th, 2015, I flew Business Class in Swiss International Air Lines‘ oldest Airbus A340-300, registration number HB-JMJ (a former Canada Airlines plane that left the Airbus factory in Toulouse in 1996). I traveled from Zurich Airport (ZRH) in… Read More.
You can also read my Swiss Airlines long-haul First Class reviews, my comparison of Swiss vs. Lufthansa in Business Class, plus I have investigated the top 10 best airlines for longhaul Business Class.
Note: Benefits offered correct at the time of writing but may be amended at discretion of the vendor.