Review: Kuwait Airways A320 Business Class


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We traveled between Jordan and Kuwait and tried Kuwait Airways Business Class on the A320 instead of my usual choice of Oneworld alliance partner Royal Jordanian in Business Class. Kuwait Airways operates two flights a day from Kuwait to Amman, Jordan, except for Monday, where there is only one-morning flight.

Unlike the glamorous 3 Middle Eastern airlines (Etihad, Emirates, Qatar), most other airlines in the Middle East are more normal and less glitzy. Kuwait Airways is no exception; it operates a small fleet and serves fewer destinations.

Business class passengers on Kuwait Airways are able to access the Dasman Lounge at Kuwait International Airport. After having a quick bite at the lounge, I went to the gate to board my flight.

For all regional flights, Kuwait Airways uses the Airbus A320-200. All their A320 planes are divided into two cabins, with a total of 130 seats comprising 20 business class seats and 110 economy class seats. The business class seats are divided into two seats on each side of the aisle and feature recliner seats instead of angled flat or lie-flat seats. For short-distance trips, I think that these seats are adequate as they offer comfortable padding and a generous amount of leg space. The seat controls were on the side.

On this trip, I was sitting in seat 3K. After boarding, I was offered a hot towel, newspaper options, and a welcome drink. As Kuwait Airways is a dry airline, the welcome drink on this flight was a delicious glass of thick strawberry shake instead of a glass of champagne. Oh well!

Shortly after, the flight took off smoothly. After reaching cruising altitude, the flight attendants began distributing the food menu. For this flight, the starter was a Quinoa salad, a choice of 3 main course options – fish, meat skewers, or lamb, and a berry cake for dessert. I chose the meat skewers. Instead of serving separate courses, all the meals were served on a tray. While the presentation and meal service could have been more sophisticated and refined, the food was quite tasty. Once again, the drink options were limited to water and soft drinks. I had a glass of Diet Coke with a slice of lemon.

After the meal, the flight attendants cleared the trays and served Arabic coffee or tea. I had a cup of strong Arabic coffee and entertained myself by watching some TV series on the entertainment system. The entertainment system on board had limited non-English options, and the monitor screen was quite small for a business class. Kuwait Airways does offer generic noise-cancelling headphones, however, which were quite comfortable.

Soon, the flight began its descent into the Amman airport. The flight attendants began collecting our headphones while we prepared to land. While Kuwait Airways might not be the most glamorous airline around, for the purpose of this short 2-hour and 30-minute flight, I had no issues with them at all.

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