Auctions : FAQ

Last Updated November 29, 2017

Got a question about the Luxury Travel Diary auctions? We’ve tried to answer the most common queries below, but if your question isn’t covered get in touch via our support page and we’ll be happy to help.


What Are Luxury Travel Diary Auctions?
Luxury Travel Diary auctions are online auctions for hotel stays and other miscellaneous luxury items. Our auction is ongoing with new items added all the time. You can bid on items from anywhere in the world as long you’ve registered with Luxury Travel Dairy and have a Paypal account.


Are Your Auction Items Authorised By The Relevant Providers?
Absolutely. Be it a hotel stay, item of clothing or a sightseeing trip – all the auction items featured by Luxury Travel Diary are sourced directly and authorised to appear in our auctions. The hotel stays we make available are provided by the relevant hotel. No booking agency or other third party is ever involved. Should you win such an auction, we will put you directly in contact with the applicable hotel manager to arrange your stay.


How Do Your Auctions Work?
We use a ‘simple bidding’ system. To bid on an item enter an amount greater than the ‘Current Bid’. Our system will immediately place your bid in its entirety on the auction item. If your bid is greater or equal to the amount displayed by the text, ‘Min. Next Bid…’ or any reserve where no bids have been made, you’ll become the highest bidder. E.G. if the current highest bid is £10.00 and you enter £11.00 the new highest bid will be yours, displayed at £11.00. Similarly, if the current highest bid is £10.00 and you enter £1000.00 the new highest bid will be yours, displayed at £1000.00.


Do You Extend Auctions?
Yes. To dissuade auction sniping, bidding is continually extended, should a bid be placed 5 minutes or less before the end of an auction, (either the original or any new end date calculated by our system after an extension). In doing so, we allow everybody interested in a particular auction enough time to counter a late bid. So if you’re the highest bidder and you’re outbid with 5 minutes or less to go, we’ll automatically extend the remaining time of the auction, to always give you approx. 5 minutes to respond. Popular auctions can be extended many, many times.


Can I Leave It To The Last Few Seconds To Bid On An Item?
We try and compensate for any discrepancy between the very accurate time used by our servers and that of a users PC. However, we would never recommend bidding with just seconds of an auction remaining. Regardless of any possible time discrepancies, a bid placed less than 10 seconds before an auction end is unlikely to reach, and be processed by our servers in time. Don’t leave it too late, get a sensible bid in early.


I’m The Highest Bidder, But I Don’t Want The Item Anymore. What Do I Do?
If you’re the highest bidder and for whatever reason, you don’t want the item any longer – that’s fine, we won’t be mad – please, please don’t leave it until the auction’s finished to tell us. Let us know as soon as possible, and we can withdraw your bid for you. Doing so gives someone else a chance of winning the auction, and means the item doesn’t have to be relisted.


Does An Auction Page Automatically Show New Bids?
Currently no. Bids placed after you load an auction’s page will not automatically be shown. To display the latest bidding, simply click the link labelled – ‘Periodically Reload This Page To Check For New Bids’, located just below the ‘Current Bid’. An auction’s page is automatically refreshed when an auction’s end date is reached, or an auction is extended.


Do You Ever Withdraw Bids?
Very occasionally our system may detect abnormal or fraudulent bidding, and the suspect bid may be removed. In the rare occasions, this does occur, we will immediately contact the relevant user via their registered email address.


What’s A Reserve?
A small number of our auctions have a reserve price. The reserve is the minimum price an auction need to reach to be sold to the highest bidder. Our auctions will either display ‘No reserve price’, ‘Reserve price met’ or ‘Reserve price not met’. ‘No reserve price’, means no reserve has been placed on the item and the highest bidder will win regardless of the amount bid. ‘Reserve price met’, means that bidding has passed a reserve put on the item and it will be sold to the highest bidder. ‘Reserve price not met’, means there is a reserve on the item and current bidding has not achieved that price, as such the item will not be sold unless a higher bid is made.


Who Can Bid For An Item?
Any registered user of Luxury Travel Diary with a PayPal account anywhere in the world.


How Do I Register With Luxury Travel Diary?
Pop over to our registration page and simply enter your email address, we’ll handle the rest. You’ll be setup and bidding in minutes.


Why Do I Need An Account?
We need to have a verified email address in order to contact you should you win an auction. We also require confirmation that you agree to the full Terms & Conditions of our auctions. Requiring users to register fulfils these requirements. Your email address is the only item of personal data we ask for and store. See our privacy policy for more information.


Can I Bid For Items Not Listed In My Currency?
Yes. A benefit of using PayPal as our payment provider is that PayPal will handle the conversion of your chosen currency into ours, (GBP). No hassle no fuss, it’s all done for you when you pay for any item you have won.


Why Don’t Your Currency Conversions Match The Current Exchange Rate?
We ask users to pay for any auctions they win with PayPal. Therefore when displaying conversions from our currency, (GPB), we attempt to use PayPal’s exchange rate. The resulting figures should only be used as a rough guide. PayPal will calculate the correct amount at the time payment is made. Regrettably, this total will differ slightly from any conversion previously displayed, as we are not privy to the exact rate PayPal uses.


What are all the strange anagrams like GBP and GMT used by your website?
Luxury Travel Diary is based in the United Kingdom, but our auction items are available worldwide. Hence, we denote the currency used to display prices, as well as the time zone of any date displayed. In doing so, we allow users to convert to their local time and currency.

Timezones
GMT: Greenwich Meantime
BST: British Summer Time
It’s easy to convert from your local time to GMT / BST.

Currencies
GBP: Great British Pound
USD: United States Dollar
EUR: Euro
AUD: Australian Dollar
CAD: Canadian Dollar
CHF: Swiss Frank


Explain The “Add To You Calendar” Links On Your Site. Am I Giving You Access To My Calendar?
At various points, we offer links to save the end date of an auction, or all our auctions in the calendar of your device. This allows you to be informed when an auction of interest is about to end. For your safety and security, we use the number #1 solution for “Add to Calendar” services on the Internet – AddEvent.com. At no point does AddEvent or Luxury Travel Diary have any access whatsoever to your calendar.


How Do I Know What Dates Are Available For A Hotel Stay?
The ‘Details’ section of each auction page lists the dates available at any particular hotel concerning the stay offered by Luxury Travel Dairy. As such, users are strongly advised to read an auctions Terms & Conditions before bidding.


What Happens If I Win An Auction But There’s No Availability On My Preferred Dates?
Hopefully, that won’t happen. However, If there’s no availability for your preferred dates, the related Hotel will do their best to put forward an alternative set of dates to accommodate your stay.


Are Transfers Included With Your Hotel / Villa Stays?
No. Unless stated otherwise by an auctions Terms & Conditions. Hence, users are strongly advised to read an auctions Terms & Conditions before bidding as they contain specific terms regarding the stay offered by Luxury Travel Dairy.


How Do You Arrive At The Value Of An Auction Prize Listed In The Description?
Typically, when the value of a prize is included in an auction’s description, it is provided by and displayed at the request of the auction vendor. As such it will be the full retail price of the item. A listed value in no way reflects any reserve put upon an auction. Regarding accommodation, this value will be a rack rate i.e. the price a customer would pay by just walking into a hotel and asking for a room. As such, cheaper discounted rates may be available. In the case of a physical product, it will be the full retail price. Regrettably, Luxury Travel Diary does not have the resource to update product listings in order to take account any discount of the item, by the vendor or 3rd party, during the duration of an auction.


Can I Extend, Upgrade Or Add People To A Hotel Stay Offered As An Auction Prize?
No. All auction items are sold as listed, for the duration and number of people stated in the item’s Terms & Conditions. Upgrades etc. may be possible on a case-by-case basis and we’d be happy to inquire. However, upgrades would need to be sourced directly from the hotel in question and cannot be provided in conjunction with any auction item offered on the site.


How Do I Win An Auction?
When an auction’s end date is reached, (allowing for extensions), bidding is stopped. At that point, providing any reserve has been met, the highest bidder wins the applicable item – it’s as simple as that. So get your highest bid in before an auction ends to give yourself a shot at winning!


Can I Gift An Item I Win?
Absolutely. Unless an exception is made within an individual auction’s Terms & Conditions, items can be gifted to friends or family members. However, the resale of any auction item is expressly forbidden. Checks are in place to prevent such a practice, and we reserve the right to withdraw the use of any suspect item immediately and without prior notice.


Will All Auctions Be Honoured?
Yes. All items, relating to a valid auction, without a reserve will be sold to the highest bidder regardless of value. So if that bid is just £1.99 GBP awesome, we’ll have a happy winner! A small number of our auctions have a reserve, (made clear on the site), as long as this is met the item will again be sold to the highest bidder.


How Are Winners Notified?
Providing any reserve has been met, if you’re the highest bidder when an auction closes you’ll receive an email notifying you that you have won the auction. This email will give you instructions on how to pay. Once payment is received via Paypal our auction team will contact you directly with fulfilment details.


How Do I Pay For An Item?
For the security of all parties involved, payment for any and all auction items offered by Luxury Travel Diary must be made via Paypal. If you don’t have a PayPal account it’s really easy to set one up.


Why Can I Only Use Paypal To Pay For An Item?
Paypal allows us to secure and verify payments via a trusted third party, without having to store payment details ourselves. It gives you, as a winning bidder, the piece of mind that comes from a credible invoice from a trusted company. In the unlikely event anything goes wrong both parties have PayPal’s various layers of protection to call upon. Additionally, it allows you to pay for an auction you have won with your currency of choice.


Can I Pay For An Item Using An Email Address Different From That Used To Register With Luxury Travel Diary?
Absolutely. We understand that users may want to use a PayPal account registered to an email address that differs from the email address used to register with Luxury Travel Diary. Should you do so please contact us to avoid delays registering receipt of your payment.


How Long Do I Have To Pay For An Item?
Winning an auction and refusing payment spoils the bidding process for legitimate users. As such we require payment for all auction items no later than 48 hours after the applicable auction ends. Failure to do so is likely to result in the auction item being re-listed. If no payment is received within 24 hours, we will do our best to contact winners with a reminder, but reserve the right to resist an item that has not been paid for, 48 hours after its end date, without prior notice.


I’ve Paid For My Item. Why Haven’t I Heard From You?
We’re probably asleep. Based in the UK, our support team’s online from 10:00 – 17:00 GMT, Mon – Fri. If you make payment while we’re offline, we’ll get back to you as soon as we can. We aim to process auctions 1-2 working days after payment is received. If payment was made using an email address different from that used to register with Luxury Travel Diary, it might take a little longer for us to be in contact regarding fulfilment. If you have any concerns at all get in touch via the website.


What Happens After I’ve Paid For My Item?
Once payment is confirmed, our auctions team will be in touch with details on claiming your goodies. If an auction item is tangible, it will be sent to you via insured post, as soon as possible. If an auction item is a hotel stay, villa stay, voucher, airline flight, tour, lounge pass, treatment, membership or dining experience we will send the relevant information to your registered email address. Where necessary we will put you directly in contact with the auction item’s provider, so bookings or other arrangements can be made.


I’ve Contacted Your Support Team. Why Haven’t I Heard From You?
Contact must be initiated via our website. If you haven’t had a response, our attempts to reply are being blocked by a spam filter, or we’re offline. Based in the UK, our support team’s online from 10:00 – 17:00, Mon – Fri. We receive hundreds of emails daily, but inside office hours you’d expect to get a speedy reply from us. If you’re waiting more than one working day, somethings gone wrong. Don’t forget to check your spam/junk folder for a response from luxurytraveldiary.com.

Should you have any further questions please don’t hesitate to get in touch.

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