Review Of Japan Airlines B777 Business Class London to Tokyo


I flew Business Class in a Boeing 777-300ER on Japan Airlines (JAL) from London’s Heathrow Airport (LHR) to Tokyo’s Haneda Airport (HND) in Japan in June 2016. The airport lounge I was given access to was the British Airways Galleries lounge in Terminal 3.

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JAL ranks amongst our preferred airlines for Business Class. The seats are located in their own cocoon with high walls (earning them the designation ‘JAL Sky Suites), the flatbed is almost as good as in First Class, and the food is mouthwatering. My Business Class ticket cost was €1,349 EUR, including taxes, for the roundtrip from Brussels to Tokyo via London. That’s less than half the normal price and in the range of a flexible Economy Class ticket. The flight was booked as a British Airways ticket (JAL codeshare) during a British Airways promotion.

JAL’s Boeing 777s come in several versions. Still, there’s only one cabin layout for the Boeing 777-300ER, mainly rostered on international routes from Japan to Europe and the United States of America. From the front to rear, there are five cabins: the First Class cabin (which seats eight passengers), a Business Class mini-cabin (which seats just 7 passengers), a large Business Class cabin (with 42 seats), Premium Economy Class (with 40 seats) and a large Economy Class (which seats 147 passengers and has a galley in the middle).

Business Class seats in JAL’s Boeing triple seven are arranged in a staggered 2-3-2 layout. All seats face forward, and all of them have direct aisle access except for the middle seat in each row. The cabin features modern and contemporary decor, mainly white and light grey colors that somewhat contrast with the seat cushions’ pink color. The cloth’s checkered pattern on top of each seat adds a subtle Japanese touch to the overall warm cabin ambiance.

The seat is very comfortable, albeit a tad narrow, with a width of 25,5 inches (65cm). In front of each seat is an ottoman below a generous 23-inch (58 cm) LCD entertainment screen (one of the largest in its class) and SONY background noise-canceling headphones. On one side of the seat, you find the remote control for the inflight entertainment screen and the controls to adjust the seat’s position. At the press of a button, the seat can be lowered into its horizontal position to create a fully flatbed with the ottoman. Upon request, the crew provides a highly resilient airweave mattress, a firm pillow, and a blanket, which will send you off to dreamland even if you are like me and have trouble falling asleep on a plane.

There are retractable privacy dividers between the seats, which can be lowered when traveling with a companion. It’s a somewhat similar system to the one you find on British Airways planes. However, JAL’s staggered configuration means you never directly face the passenger seated next to you (which is the case with the British Airways Ying/Yang seat plan). As such, you won’t encounter moments of awkwardness when the crew lowers the screens.

Although the seat is very comfortable, it must be noted that the suite’s entrance – if you are seated in a window seat or the middle seat is very narrow. Another issue with the window and middle seats are that, at first sight, they lack a decent storage compartment, except for the overhead bins and the space below the ottoman (all other seats have an extra storage compartment on their side). It’s only after I landed in Tokyo that I found out that these seats do have a large extra storage compartment somewhat hidden behind the headrest. I wish I had learned about this before I took off since I struggled to store my belongings throughout the flight.

What are the best Business Class seats on JAL’s B77W? The seats in row 5 are located in their own private cabin, offering a more intimate ambiance. Solo travelers should go for the window seats. The three middle seats are ideal for passengers traveling with a child.

What are the worst Business Class seats on JAL’s B77W? It is worth noting that window and middle seats have a narrow entrances, making getting in and out of them tricky. Windows seats in row 11 miss a window and are best avoided. Passengers seated in row 7 may be occasionally troubled by some noise because of this row’s proximity to the lavatories and galleys.

JAL offers its Business Class passengers a very nice amenity kit in a red case designed by manufacturer Zero Halliburton. It contains all the essentials, such as a moisture mask, lip balm, eyeshade, earplugs, tissues, toothbrushes, and toothpaste. A very nice touch is that Business Class passengers are also offered a pair of slippers and a cardigan.

Onboard cuisine was the surprise on this flight, as it was by far the best food – both in terms of presentation and taste – I ever had in all my years of flying Business Class. The stylish menu featured a la carte dining with a Western and Japanese multi-course dinner to choose from. A friend had the Japanese menu, while I enjoyed the Western menu.

Japanese Menu:

  • Amuse-bouche
  • Seafood ceviche & fennel panna cotta
  • Irodori Gozen
  • Japanese delicacies
  • Squid dressed with green miso
  • Braised potato julienne, braised taro, and Yuba fish cake
  • King prawn with white miso jelly, sweet vinegar jelly, & chopped okra
  • Zucchini & shiitake mushroom, with sesame vinegar
  • Chicken & burdock rolls
  • Grilled tuna steak with sesame soy sauce
  • Grilled squid with mashed potato sushi-style
  • Minced egg with soya bean jelly
  • Tomato jelly with scallop
  • Spinach roll with smoked salmon and cream cheese
  • Dainomono
  • Fried lotus root cake rolled with grilled conger eel, grilled chicken & fried tofu dumpling, seaweed sauce, steamed rice, miso soup, & Japanese pickles
  • Dessert
  • strawberry trifle pot

Western Menu:

  • Amuse-bouche
  • Seafood ceviche & fennel panna cotta
  • Hor d’ouvres
  • Snow crab meat timbale with salmon roe & caviar
  • Main dish
  • Sea-bass fillet with artichoke parmesan sauce
  • Dessert
  • Strawberry trifle pot

One of the great things about JAL is that you can order your meals from the a la carte menu by tapping the controller, in any order, at any time, and as often as you wish. Apparently, I was hungry since I ordered several snacks during the flights, such as octopus fritter balls (a famous street snack from Osaka) and Japanese seafood curry (see pictures below). In addition, I also had the Japanese breakfast before landing, which consisted of grilled black cod, egg cake, French bean & fried bean curd dressed with sesame and miso soup. Delicious!

JAL does not have a walk-up bar on its Boeing 777 planes, but that’s not a problem since you can order several snacks from the menu any time you wish. JAL offers fee-based Wi-Fi on its Boeing 777 airplanes, although I did not try it out.

The flight path took us over East Russia and Siberia’s northern parts, flirting with the coastline along the way. Although we took off during sunset, the sun rose again after only 3 hours of flying because of the arctic summer.

For comparison, you can read our other Japan Airways Business Class flight reviews.

Review by our friends at Luxury Travel Expert

Note: Benefits offered correct at the time of writing but may be amended at discretion of the vendor.