News

In November 2018, the world’s largest passenger ship, Symphony of the Seas, finally made it to America. This magnificent ship offers modern cabins and an enormous array of activities, but some aspects of the all-inclusive cruise experience remain truly awful.

If you are new to cruising, you may well love this ship as it has so much to offer; the tallest waterslide at sea, more artwork than the Louvre has paintings and the fastest Internet at sea. It is huge at 1,188 feet long with 22 restaurants, 24 pools and 2,759 cabins.

But The Food Is Bad!

The food is consistently reviewed as overpriced and pretty terrible.

One reviewer on Cruise Critic reports: “The food here is unedible, everything was not hot or even warm…..overcooked, dried up food sitting under lamps…breakfast dreadful, lunch and dinner even worse…..We saw one guest challenge a Manager about the temperatures of the food… in front of the whole restaurant area with other guests applauding him”

Another said “The best food on the ship to us was the hotdog cart”

The problem is the sheer scale of the dining. How can you maintain attention to detail on such an enormous scale? According to many cruisers, you can’t.

I was hoping to report an uptick in food quality and service but the problems remain ongoing. Just this week on TripAdvisor a reviewer who had just returned home from a 7 day cruise to the Caribbean on Symphony of the Seas said that they “Will never cruise Royal Caribbean again…. I will add to the disgusting food in the Main Dining Room. It is horrific. Our table sent back food every night we went… Royal is going down fast.”

The Solution?

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Full Disclosure: Research for this article was carried out online. Luxury Travel Diary has not travelled on Symphony of the Seas. Many passengers have enjoyed their experiences on this ship and have left positive reviews, but this article focuses on those who did not and published their opinions online.

Disclosure: Our property, service and product reviews are sponsored by the proprietor or brand being appraised. All opinions remain our own and are in no way influenced by the sponsor.