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The World’s largest cruise ship, the magnificent Symphony of the Seas certainly offers modern cabins and an enormous array of activities, but is it any good?

What it does have is the tallest waterslide at sea, more artwork than the Louvre has paintings and the fastest Internet at sea. It is huge at 1,188 feet long with 22 restaurants, 24 pools and 2,759 cabins. The ship houses up to 6,680 guests plus 2,200 crew.

But how can you maintain attention to detail on such a scale? According to some cruisers on the website Cruise Critic, you can’t.

Music

As you come onboard the music is consistently described as “too loud” by some passengers.

Food

Food is the main gripe with one reviewer on Cruise Critic reporting: “The food here is unedible, everything was not hot or even warm…..overcooked, dried up food sitting under lamps…breakfast dreadful, lunch and dinner even worse…..We saw one guest challenge a Manager about the temperatures of the food… in front of the whole restaurant area with other guests applauding him”

Other passengers describe the food as “awful”, “gross” and “the worst they had ever experienced on a cruise ship”.

Bottom line, the Windjammer Cafe is expected to feed a massive 5000 guests buffet style, the lack of quality and care has been recorded by a number of separate passengers in their reviews.

Staff

As for the staff, one reviewer comments that the majority of the crew did not want to be there.

Nickel-and-diming

The final criticism from some cruisers was that passengers were seen as open wallets by the liner and that they felt pushed into spending at every corner. For example, other dining alternatives to the Windjammer Cafe carry a heavy surcharge; Jamies Italian apparently has a $45 cover charge for a plate of basic pasta.

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Full Disclosure: Research for this article was carried out online. Luxury Travel Diary has not travelled on Symphony of the Seas. Many passengers have enjoyed their experiences on this ship and have left positive reviews, but this article focuses on those who did not and published their opinions online.

Disclosure: Our property, service and product reviews are sponsored by the proprietor or brand being appraised. All opinions remain our own and are in no way influenced by the sponsor.