In this article, I review the Heathrow Express. Business First upgrades you to their premium carriages. If you get a discounted ticket, is it worth paying for and what do you get?
There are occasionally special offers to get a free business class upgrade, valid for full-price standard tickets. Recently I took a trip to Heathrow and I couldn’t book an advance fare so I decided to give it a go.
My ticket cost £22 GBP one way, which is the full standard class fare. With a unique code, I was able to buy the Business First fare for the same price, which is normally £30 GBP.
The seating in Business First is much less dense, with a 1-1 configuration of some singles and some facing each other (see picture above). There is power at each seat in the form of 2 plugs – double the outlets in standard. I would like to have seen USB ports as well for ease of use.
Free reading materials are provided in the form of the Financial Times, but there is no free food or drinks. On this occasion, I was the only person in the carriage and I noticed that they didn’t play the Heathrow Express videos or updates making it a very quiet and peaceful journey.
The fact that I was the only person there is an indication of the general feeling towards it. I would be unlikely to pay the premium as the basic service is good enough. For free, the added space and peaceful journey were enjoyable.
Review by our friend Mister AirMiles.
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