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Transport : Airlines

Singapore Airlines’ low-cost subsidiary, Scoot, offers a Business Class product that is comparable to Premium Economy on the major carriers, but with better seats and cheaper ticket prices. Scoot has just launched super cheap tickets to get from Europe to Singapore, with one-way economy fares starting at S$288 (US$215), inclusive of taxes. The Singapore–Athens route, which covers a distance of more than 10,000km, is scheduled to begin on June 20, 2017.

Flights will be operated by the Scoot B787-8, which features a two-class configuration comprising 21 seats in business and 314 in economy. Customers looking for an upgraded experience can choose from a number of chargeable add-ons such as meals and streamed in-flight entertainment or can upgrade to their premium cabin class; ScootBiz. The promotional fare for ScootBiz, which gives passengers meals, streamed in-flight entertainment, as well as an all-leather seat with 38-inch seat pitch and 30kg of checked baggage, starts at S$888 (US$661). The deal ends on August 31, 2016.

Review of Scoot Airlines Economy Service
The configuration of the economy cabin is a tight 3-4-3. The seats look cheap and are not particularly comfortable with very thin cushions. It is worth booking “Super seats” which are much better value for money than the “Stretch seats”. At 168cm (5’6″), you get a roomy 15cm (6″) of free space between your knees and the seat in front. “Super seats” are up near the front of the plane and close to the toiets which is handy with the thin aisles. The seats don’t come with a headrest so it’s vital that you bring your own neck pillow, or you can buy Scoot’s neck pillow/eye mask/blanket set for S$18.

Food review On Scoot
The food on Scoot is not great. On our last trip there was an evening meal choice between a charred and goopy beef lasagna or an unappetising but better soya sauce chicken with rice. You can also choose between mineral water or Pepsi and the meal comes with a standard pudding which is a packet of freeze-dried “fruit crisps”. It is worth mentioning that the Scoot planes come with drinking water on tap so passengers can fill up their water bottles for free. Other food options include Ben & Jerry’s ice cream, Nissin instant noodles, and beer.

Review Of ScootBiz on the Boeing 787-9 & 787-8 Dreamliner
Both the 787-9 (Scoot’s newest aircraft) and 787-8 Dreamliner offer the same ScootBiz seats with a 2-3-2 layout. This product is marketed as an an affordable business class and compares well with premium economy offered by other airlines. The leather seats themselves are soft and super comfortable. The seating reclines but does not lie flat and offers plenty of space along with a useful foot rest for relaxation. Choose seats A&K for window. There is little to choose between the aisle seats but you might want to avoid the ‘E’ seats in the centre of each group of three, these seats require you to step past others to access the aisle. You may also want to avoid the back row in the cabin as this is where the baby bassinets are placed, so there is a risk of being sat next to a tiny baby.

When in ScootBiz you still pay extra for the snooze kit (eye mask, blanket and pillow). “Premium menu” meals are included in price of a ScootBiz seat and are ordered as part of the online booking process.

Meals are served economy class style on a tray. The western breakfast (pictured below) comes with a choice of tea or coffee. The sausages are good, the eggs are OK as were the baked beans. The hash brown is soggy. Side orders of coleslaw and sliced fresh fruit fresh and tasty. You can alsobuy other snacks and drinks. As mentioned above, glasses of water are provided free upon request.

Conclusion
ScootBiz is not a high end Business Class product, it sits slap bang between premium economy and business with excellent seats but is let down by mediocre food. But then Scoot is a low cost airline and offers awfully good value for money. The seats don’t lie flat but are comfortable, the plane is new and you will get a better rest on ScootBiz than many larger airlines premium economy products due to the comfy and spacious seats.

If you enjoyed this review you may be interested in my other airline reviews including my latest flight in a First Class Suite on Singapore Airlines and a review of Singapore Airlines A350 in Business Class.

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